Frequently Asked Questions

We hope that this information addresses your specific question(s) but if you are still left wondering please go to the Contact Us page and phone or email us with your query.

 

ORDERING & SHIPPING

Q: What is the standard lead-time for delivery once my order has been despatched?

A: The production lead-time is 10 business days from order placement plus freight lead-times.

The ADDITIONAL freight time will depend on your specific location but a rough guide is as follows (business days):

  • Melbourne metro - Same day or next day delivery
  • Sydney metro - 1-2 days
  • Adelaide metro - 1-2 days
  • Brisbane metro - 2-3 days
  • Perth metro - 5-9 days
  • Tasmania metro - 2-3 days
  • Northern Territory - 5-9 days

If you are in a regional location the delivery timeframe may differ so please contact us at ops@brewtopia.com.au or 03 8352 1000 if you would like a more specific estimate.

 

Q: What if I am not home when my order arrives?

A:  For all online orders, our delivery contractors, Hunter Express, deliver during business hours only (no weekends). If you’re not expected to be home during business hours due to work committments etc. we strongly suggest, if possible, providing your work address as the delivery address so you can sign for the goods (a person over 18 years in the case of alcohol).  This will avoid a re-delivery fee which will be incurred if we are required to organise redelivery of goods.

You can request that your delivery is left on your doorstep if no-one is home.  There is an Authority to Leave option when completing your shipping details.   When you provide this authorization you are confirming that you have a safe place where the goods can be left.  Brewtopia will not take responsibility for theft.  If you have already received a shipment notification, this means that your order has been despatched, so you will then need to contact Hunter Express directly on 132252, quoting your Connote/Tracking Number to make this request as it is now in their care.

 

Q: Can I pick my order up from Brewtopia?

A: You can only pick-up your order from our warehouse at 5B The Crossway, Campbellfield Victoria 3061 (just off Sydney Road).  When placing your order please select Pick-Up as the option in the shopping cart.  We will call you when your order is available and to arrange a time for pick-up.  Our warehouse hours are Monday to Friday, 8am to 4:30pm. 

 

Q: I only have the option to pick up in the checkout, why is that? 

A: Your address may be entered incorrectly and not recognised by the freight calculator, please check your address at www.hunterexpress.com.au, make sure your Suburb and Postcode are correct. We only ship within Australia.

 

Q: Once my order is in transit, how can I track delivery status? 

A: Once your online order has been despatched (in 7-10 working days), online customers will receive a tracking reference number i.e. XR100159 (XR1 is the standard pre-fix and 00159 is your order number). Our freight partner for carton deliveries is Hunter Express and you can log-on to their website at www.hunterexpress.com.au enter your tracking reference number in the top right and locate the status of your order. Sometimes there may be a delay in scanning of goods and you can call their customer service centre on 132252 if you need to discuss with them. 

If your order is time critical for an event, please ensure you contact Hunter Express once you receive your tracking details and co-ordinate delivery with them directly. 

 

Q: I want to put the Beer and/or Cider into my own hamper for gifting, what should I be aware of?

A: Beer and Cider bottles are supplied in glass, in a pressurised container, so they are very sensitive to impact and special care must be taken in transit.  The bottles must not be lying down.  We supply in purpose made 6-pack baskets and the beer/cider must always be standing up in transit.  Lying them down may cause leakage due to rapid movement in transit creating excessive pressure on the cap.  We will not take responsibility for how you re-pack our products or any damage caused to the product as a result of that.

 

Q: I have received my product in perfect condition but I have since repacked it (or added it to my own hamper) and then freighted it with my freight company who have caused damage.  What should I do?

A: Please contact your freight provider for a resolution. Brewtopia will take full responsibility for any damage caused by our own freight provider and we will re-supply at our cost once the evidence of damage has been provided.  However, we will not be held responsible if you re-pack the goods and/or on-forward the goods with your own freight company.  In particular, where individual bottles are placed in hampers without correct wrapping and/or are place lying down.  

 

Q: Can you ship internationally?  

A: Brewtopia does not ship beer, water or wine internationally. We only ship Labels.  If an overseas order is required, it can be done as a Pick-Up only.  The customer is responsible for organising the freight, insurance and customs documentation.

 

Q: Can I order custom printed labels only?

A: Brewtopia is able to supply "labels only".  Please navigate to our Products page where you can choose from a wide range of label templates suitable for beer, wine and water, or alternatively you can upload your own label artwork.

 

Q: Do you offer special pricing for Bulk and Corporate Orders? 

A: We do offer pricing for large quantity orders.  Please contact us at ops@brewtopia.com.au, or call 03 8352 1000 to discuss your specific requirements. You can also contact us using our online form here.

 

Q: What is the Shelf-Life of the products?

A: The "Best Before"date are as follows: Water is 2-years, Beer is 1-year and Wine is dependant upon varietal and storage conditions but Value Range wines can be stored for 2-years and Mid and Premium Wines are 5+ years.

 

LABEL MAKER TOOL 

Q: I'm having trouble placing an order, can you show me how to do it?

A: Sure, watch this 'How to place an order video'.

 

Q: What size is the label?

A: Water, beer, cider and sparkling brut labels are landscape format - 110mm (w) x 67mm (h). Wine labels are portrait format - 67mm (w) x 110mm (h). Mini wine labels are landscape format - 67mm (w) x 48mm (h).

 

Q: Can I download an Upload-your-own template?

A: Yes, you can download the templates here: Landscape template (water, beer, brut, chardonnay). Vertical template (wine). Mini template (mini wines, piccolo).

 

Q: What happens if my text is too long for the label template and I can’t view it correctly?

A: Your label will be checked by our graphic designer once your order is placed, any text outside of the text box will be resized to fit before it goes to print. Please ensure your spelling is correct when typed into the ‘Customise the Text’ section of the label maker, we do not spell check.

 

Q: What legal information is added by Brewtopia to the label artwork once the label has been approved for print?

A: The legal information is product specific and has been outlined below:

Lager: 330ml Lager. Product of Australia. 4.3% Alc/Vol contains approx 1.2 Standard Drinks. Brewed in Victoria. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Pale Ale: 330ml Pale Ale. Product of Australia. 4.5% Alc/Vol contains approx 1.2 Standard Drinks. Brewed in Victoria. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Cider: 330ml. Apple/Pear Cider. Product of Australia. 4.9% Alc/Vol contains approx 1.3 Standard Drinks. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Water: 330ml/350ml/500ml/600ml. Spring Water (or Sparkling Spring Water). Product of Australia . Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Wine/Port: 750ml. Product of Australia. 14% Alc/Vol contains approx 8.3 std drinks (12.5% Alc/Vol contains approx 7.4 std drinks for Chardonnay & Mid Sauvignon Blanc). Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Sparkling Brut: 750ml. Product of Australia. 12% Alc/Vol contains approx 7.1 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Piccolo: 200ml. 12% Alc/Vol contains approx 1.9 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Mini Red: 187ml. 13% Alc/Vol contains approx 1.9 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Mini White: 187ml. 12% Alc/Vol contains approx 1.8 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Labels Only: No product information is added to the label.

 

OUR POLICY

Q: Are there restrictions regarding imagery and/or content used when I create my label using the online label builder tool?

A: The Label Builder Tool is fun to use but we do have some restrictions in place regarding what is acceptable for printing.  These include the following:

  • Content that may infringe on the rights of a third-party;
  • Vulgar language including profanities, racist or derogatory terms;
  • Naked or overtly sexual images; and
  • Material that is generally offensive or in bad taste, as determined by Brewtopia.

We may alter your label artwork so that it is suitable for print, or request new artwork from you. 

 

Q: What is Brewtopia's policy regarding information privacy?

A: Please see our privacy policy here.

 

Q: What are the copyright issues for using your online label builder?

A: Please see our privacy policy here.

 

Q: What are the Terms & Conditions of Use of the Site?

A: Please see our Terms and Conditions here.

 

Still have questions? contact us here and we will get back to you ASAP.


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