We hope that this information addresses your specific question(s) but if you are still left wondering please go to the Contact Us page and phone or email us with your query.
Q: What is the standard lead-time for delivery once my order has been despatched?
A: Your custom order will be despatched within 7-10 business days from order placement. The additional freight time will depend on your specific location but a rough guide is as follows:
- Melbourne metro - Same day or next day delivery
- Sydney metro - 1-2 days
- Adelaide metro - 1-2 days
- Brisbane metro - 2-3 days
- Perth metro - 5-7 days
- Tasmania metro - 2-3 days
- Northern Territory - 5-7 day
If you are in a regional location the delivery timeframe may differ so please contact us at firstname.lastname@example.org or 03 8352 1000 if you would like a more specific estimate.
Q: Once my order is in transit, how can I track delivery status?
A: Once your order has been despatched, online customers will receive a tracking reference number i.e. XR100159 (XR1 is the standard pre-fix and 00159 is your order number). Our freight partner for carton deliveries is Hunter Express and you can log-on to their website at www.hunterexpress.com.au, enter your tracking reference number and locate the status of your order.
Q: Can I pick my order up from Brewtopia?
A: You can only pick-up non-alcoholic beverages from our warehouse. When placing an order for Water you can select Pick-Up as an option in the shopping cart. We would request that you call our office on 03 8352 1000 to arrange a time for pick-up.
Q: Can you ship internationally?
A: Brewtopia does not ship beer, water or wine internationally. If an overseas order is required, it can be done as a Pick-Up only. The customer is responsible for organising the freight, insurance and customs documentation.
Q: Can I order custom printed labels only?
A: Brewtopia is able to supply "labels only". Please navigate to our Products page where you can choose from a wide range of label templates suitable for beer, wine and water, or alternatively you can upload your own label artwork.
Q: Do you offer special pricing for Bulk and Corporate Orders?
A: We do offer pricing for large quantity orders. Please contact us at email@example.com, or call 03 8352 1000 to discuss your specific requirements. You can also contact us using our online form here.
Q: What legal information is added by Brewtopia to the label artwork once the label has been approved for print?
A: The legal information is product specific and has been outlined below:
Beer: Lager/Pale Ale / 330ml Product of Australia / 4.5% Alc/Vol contains approx 1.1 Standard Drinks / www.brewtopia.com.au
Water: 350ml, 500ml or 600ml / Product of Australia / www.brewtopia.com.au / Spring Water (or Sparkling Water). Typical Analysis (Mg/L): Sodium 36, Bicarbonate 33, Chloride 21, Nitrate-N 5.7, Sulphate 0.8, Calcium 0.023, Potassium 0.05, Magnesium 0.008.
Wine/Port: 750ml / www.brewtopia.com.au. Product of Australia (NZ for Premium Sav Blanc), 14% Alc/Vol contains approx 8.2 std drinks (12% Alc/Vol contains approx 7.1 std drinks for Riesling). Contains Sulphite (220). Produced with egg & nut products, traces may remain
Sparkling Brut: 750ml / www.brewtopia.com.au. Product of Australia 12% Alc/Vol contains approx 7.1 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain.
Piccolo: 200ml / 12% Alc/Vol contains approx 1.9 std drinks www.brewtopia.com.au. Contains Sulphite (220). Produced with egg & nut products, traces may remain.
Mini Red: 187ml / 13% Alc/Vol contains approx 1.9 std drinks www.brewtopia.com.au. Contains Sulphite (220). Produced with egg & nut products, traces may remain.
Mini White: 187ml / 12% Alc/Vol contains approx 1.7 std drinks www.brewtopia.com.au. Contains Sulphite (220). Produced with egg & nut products, traces may remain.
Q: Are there restrictions regarding imagery and/or content used when I create my label using the online label builder tool?
A: The Label Builder Tool is fun to use but we do have some restrictions in place regarding what is acceptable for printing. These include the following:
- Content that may infringe on the rights of a third-party;
- Vulgar language including profanities, racist or derogatory terms;
- Naked or overtly sexual images; and
- Material that is generally offensive or in bad taste, as determined by Brewtopia.
Q: What is Brewtopia's policy regarding information privacy?
Q: What are the copyright issues for using your online label builder?
Q: What are the Terms & Conditions of Use of the Site?
A: Please see our Terms and Conditions here.
Still have questions? contact us here and we will get back to you ASAP.