Frequently Asked Questions

We hope that this information addresses your specific question(s) but if you are still left wondering please go to the Contact Us page and phone or email us with your query.

Q: What is the standard lead-time for delivery once my order has been despatched?

A: Your custom order will be despatched within 7-10 business days from order placement. 

The additional freight time will depend on your specific location but a rough guide is as follows:

  • Melbourne metro - Same day or next day delivery
  • Sydney metro - 1-2 days
  • Adelaide metro - 1-2 days
  • Brisbane metro - 2-3 days
  • Perth metro - 5-7 days
  • Tasmania metro - 2-3 days
  • Northern Territory - 5-7 day

If you are in a regional location the delivery timeframe may differ so please contact us at ops@brewtopia.com.au or 03 8352 1000 if you would like a more specific estimate.

Q: What if I am not home when my order arrives?

A:  For all online orders, our delivery contractors, Hunter Express, deliver during business hours only (no weekends). If you’re not expected to be home during business hours due to work committments etc. we strongly suggest, if possible, providing your work address as the delivery address so you can sign for the goods (a person over 18 years in the case of alcohol).  This will avoid a re-delivery fee which will be incurred if we are required to organise redelivery of goods.

You can request that your delivery is left on your doorstep if no-one is home.  You will need to contact the office prior to your order being shipped at ops@brewtopia.com.au or 03 8352 1000 to authorize this and confirm that you have a safe place where the goods can be left as we will not take responsibility for theft.  If you have already received a shipment notification, this means that your order has been despatch, so you will then need to contact Hunter Express directly on 132252, quoting your Connote/Tracking Number to make this request as it is now in their care.

Q: Can I pick my order up from Brewtopia?

A: You can only pick-up your order from our warehouse at 5B The Crossway, Campbellfield Victoria 3061 (just off Sydney Road).  When placing your order please select Pick-Up as the option in the shopping cart.  We would request that you call our office on 03 8352 1000 to arrange a time for pick-up.  Our warehouse hours are Monday to Friday, 8am to 4:30pm. 

Q: Once my order is in transit, how can I track delivery status? 

A: Once your online order has been despatched, online customers will receive a tracking reference number i.e. XR100159 (XR1 is the standard pre-fix and 00159 is your order number). Our freight partner for carton deliveries is Hunter Express and you can log-on to their website at www.hunterexpress.com.au enter your tracking reference number in the top right and locate the status of your order. Sometime there may be a delay in scanning of goods and you can call their customer service centre on 132252 if you need to discuss with them. 

If your order is time critical for an event, please ensure you contact Hunter Express once you receive your tracking details and co-ordinate delivery with them directly. 

Q: Can you ship internationally?  

A: Brewtopia does not ship beer, water or wine internationally. We only ship Labels.  If an overseas order is required, it can be done as a Pick-Up only.  The customer is responsible for organising the freight, insurance and customs documentation.

Q: Can I order custom printed labels only?

A: Brewtopia is able to supply "labels only".  Please navigate to our Products page where you can choose from a wide range of label templates suitable for beer, wine and water, or alternatively you can upload your own label artwork.

Q: What size is the label?

A: Water, beer, cider and sparkling brut labels are 110mm (w) x 67mm (h). Wine labels are 67mm (w) x 110mm (h). Mini wine labels are 67mm (w) x 48mm (h).

Q: Do you offer special pricing for Bulk and Corporate Orders? 

A: We do offer pricing for large quantity orders.  Please contact us at ops@brewtopia.com.au, or call 03 8352 1000 to discuss your specific requirements. You can also contact us using our online form here.

Q: What is the Shelf-Life of the products?

A: The "Best Before"date are as follows: Water is 2-years, Beer is 1-year and Wine is dependant upon varietal and storage conditions but Value Range wines can be stored for 2-years and Mid and Premium Wines are 5+ years.  

Q: What happens if my text is too long for the label template and I can’t view it correctly?

A: Your label will be checked by our graphic designer once your order is placed, any text outside of the text box will be resized to fit before it goes to print. Please ensure your spelling is correct when typed into the ‘Customise the Text’ section of the label maker.

Q: What legal information is added by Brewtopia to the label artwork once the label has been approved for print?

A: The legal information is product specific and has been outlined below:

Beer: Lager/Pale Ale.  330ml.  Product of Australia. 4.5% Alc/Vol contains approx 1.1 Standard Drinks. Brewed by Mildura Brewery on behalf of Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Water: 330ml/350ml/500ml/600ml. Spring Water (or Sparkling Spring Water). Product of Australia . Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Wine/Port: 750ml. Product of Australia. 14% Alc/Vol contains approx 8.3 std drinks (12% Alc/Vol contains approx 7.1 std drinks for Riesling). Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Sparkling Brut: 750ml. Product of Australia.  12% Alc/Vol contains approx 7.1 std drinks. Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Piccolo: 200ml. 12% Alc/Vol contains approx 1.9 std drinks.  Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Mini Red: 187ml. 13% Alc/Vol contains approx 1.9 std drinks.  Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Mini White: 187ml. 12% Alc/Vol contains approx 1.8 std drinks.  Contains Sulphite (220). Produced with egg & nut products, traces may remain. Brewtopia Pty Ltd, 5B The Crossway Campbellfield VIC 3061 www.brewtopia.com.au.

Q: Are there restrictions regarding imagery and/or content used when I create my label using the online label builder tool?

A: The Label Builder Tool is fun to use but we do have some restrictions in place regarding what is acceptable for printing.  These include the following:

  • Content that may infringe on the rights of a third-party;
  • Vulgar language including profanities, racist or derogatory terms;
  • Naked or overtly sexual images; and
  • Material that is generally offensive or in bad taste, as determined by Brewtopia.

Q: What is Brewtopia's policy regarding information privacy?

A: Please see our privacy policy here.

Q: What are the copyright issues for using your online label builder?

A: Please see our privacy policy here.

Q: What are the Terms & Conditions of Use of the Site?

A: Please see our Terms and Conditions here.

 

Still have questions? contact us here and we will get back to you ASAP.


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